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The reason your intranet is not working has nothing to do with your technology

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The reason your intranet is not working has nothing to do with your technology

Most organisations that come to us are not really looking for a new technology platform, even if that is how the conversation tends to start.

What they are actually looking for is a way to make employees stop asking “where do I find that?” and that question, frustrating as it sounds, tells you almost everything you need to know about where internal communications has quietly broken down. 

SharePoint, used by hundreds of millions

Here is what often surprises people when we have this conversation: the solution is almost certainly already sitting inside their Microsoft 365 subscription. SharePoint is one of the most powerful and flexible intranet platforms available today, used by hundreds of millions of people across every kind of organisation. And yet Gartner estimates that fewer than 13% of employees use their intranet on a daily basis – not because the technology fails them, but because the technology was never properly structured, governed, or designed for the people who needed to use it. 

The tools do not create structure. People and design do. And those are the two things most intranet projects skip entirely. 

The symptoms tend to look the same regardless of sector or size. Policies saved in three different locations, which means nobody fully trusts any of them. Leadership updates distributed to the whole organisation that nobody can locate 48 hours later. New starters piecing together their first few weeks from forwarded emails and whatever a well-meaning colleague can find time to explain. None of these are technology problems. They are what happens when a platform gets deployed without asking the most important question first: what do employees actually need to find, and how do they need to find it? 

SharePoint intranet built on M365

A well-designed SharePoint intranet, built on the Microsoft 365 tools your organisation already pays for, gives every employee a single place they can trust. It reduces the volume of internal email, cuts the time people spend searching for things they need to do their jobs, and gives leadership a communication channel that employees actually return to. 

That is what Attollo builds – not just an intranet, but a system that genuinely works for the people using it every day. 

Talk to us at thisisattollo.com/contact or call 01952 288365 and ask for Sam 

By Sam Dolan

Sam Dolan is a consultant for Attollo specialising in Intranets, SharePoint & Microsoft 365.

Attollo helps organisations get more out of their SharePoint Intranet, making them more efficient