An exciting opportunity has arisen to join a software product business with an international customer base as a Customer Success Executive.
The Customer Success Executive works closely with the sales and technical teams, who are working hard to grow and maintain our customer base, in providing great service to the people we work with. We need someone to help us look after existing customers and help us to help the companies we work with be more successful.
The role is full-time, working UK office hours, Monday to Friday. We’re open to flexibility on where the right candidate works but will encourage some office-based working in the first few months to help with getting to know the team.
It is expected that as the Customer Success Executive you will have the following qualities:
This role might suit someone already in a sales admin/customer service role, looking for a bit more responsibility and the next step.
£26,000 per annum.
Ideally 18+ months of experience is desirable but not essential.
We are a relatively small team of 10 people - which is great if you’re the kind of person who likes to roll up their sleeves and get stuck into whatever needs doing. We’re probably not a great fit if you have great ideas but need a lot of support to execute them, or prefer to be given instruction.
Our focus is on looking after our customers and supporting each other and enjoying what we do. As a smaller company, there’s great opportunity to make an impact and a difference. We also understand the need for a bit of flexibility and balance; most of our team have families, and we encourage our teams to leave work at the door at the end of the day.
We take recruitment of new team members very seriously; we know that it’s important to get the right fit for both you and us.
We’re always on the lookout for talented new people to join our team. We’re successful because of our amazing team. We only hire passionate people, who love what they do. We listen to everyone’s ideas and suggestions, to build the strongest, happiest team we can. If you want to make something happen, we’ll support you all the way (unless it’s something like spirit level bubble making – then you’re on your own).
We believe that work should be enjoyable, sure there’ll be tricky days, and a few tight deadlines here and there, but overall it should be fun. To make things easier we have great benefits like a fully stocked snack cupboard, cups of teas on tap and afternoons/days out doing weird and wonderful things like eating!